Service Level Commitment
Our customers benefit from our extensive experience and expertise as a DAB and DMB broadcaster, equipment manufacturer and software developer.
To provide a high-level of customer service, VDL have developed new generation of supervision (TITAN) and monitoring (CORADIS) systems. These allow our customers real-time access to their transmission and service status, including fault history and intervention requests. Customer access is via a web page and is available on a 24/7 basis.
VDL’s Guaranteed Response Time option provides a 4 hour response to ensure minimum interruption to our Multiplexing and Transmission operations.
With the combination of TITAN, CORADIS plus Guaranteed Response Time option, VDL provide the best quality service at a lower cost.